Reference

How 777jays Handles Your Personal Information

This Privacy Policy sets out exactly what data 777jays collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we use, store and protect it.

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777jays How 777jays Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at 777jays is built into the account flow, not added as an afterthought. SSL encryption covers every connection between your device and our servers, whether you are checking your balance on mobile or completing a Rocket withdrawal. We apply access controls internally so only the teams that need your data — transaction verification, account security, support — can reach it. Your data stays with us only as long as your account is active or as long as required by applicable obligations, after which it is deleted or anonymised according to our retention schedule.

SSL Encryption on All Connections

Every session — login, deposit via bKash or Nagad, account settings — runs over SSL. Your credentials and transaction details are encrypted in transit and never stored in plain text on our servers.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Data Retention and Deletion

We hold your account data for the period your account is active and for any additional time required by the obligations that apply. Once that period ends, your personal record is deleted or anonymised from our active systems.

Your Right to Access and Correct Data

You can request a full copy of the personal data we hold, ask us to correct inaccurate details, or raise a concern about how your information has been used — all through the support contact channels on this page.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to update information linked to your bKash or Nagad account, our support team is the direct route. Send your request through one of the channels below and include your registered account details so we can locate your record and respond without delay.

Team online

Live Chat

Open the chat widget from any page in your account. Describe your data query clearly and a support agent will respond directly — no forwarding, no ticket queues for privacy requests.

Email Support

Send your data access or correction request by email. Include your registered phone number and the payment method linked to your account — bKash, Nagad or Rocket — to help us verify your identity.

Account Help Centre

Log into your 777jays account and navigate to the Help section to submit a privacy request form. This route automatically attaches your account ID, which speeds up verification and response.

Common Questions About Your Privacy on 777jays

Below are the questions we hear most from account holders in Bangladesh about how their personal data is collected, stored and managed on 777jays. If your question is not covered here, reach our support team directly via live chat or email.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. We also log device data and session activity to keep your account secure.

We share only the minimum data needed to complete your transaction with whichever payment processor you use. We do not give those providers access to your full account profile or browsing history.

We retain your data for as long as your account is active and for any further period required by applicable obligations. Once that retention period closes, your record is deleted or anonymised.

Yes. Send a request through live chat, email or the Account Help Centre. Include your registered phone number so we can verify your identity and locate your record before responding.

Contact our support team through live chat or email with the specific details you want corrected or removed. We will confirm the change once your identity has been verified against your account record.

We may collect location signals to check that your access falls within an eligible region. Whether you can access the platform depends on your local law and eligible regions — not solely on your stated location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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